FAQ

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FAQ

Many of your questions and concerns can be answered quickly and easily by reading our FAQ page. However, if your question isn't answered here, or you require further information, please call us toll-free at 1-800-665-8447.

Click a question to see the answer:

1. What is your return policy?
2. Is everything that you carry in your catalogue?
3. I have not recieved my order, or a piece is missing, what now?
4. Do you have a showroom where I can come and see your products?
5. How can I pay for my order?
6. How long does it take for my order to arrive?
7. What are the costs of shipping?
8. Do you have a catalog?
9. Do you send out samples?
10. What trade shows do you attend?
11. Is there a tarriff on single use bags being sold and shipped to the Northwest Territories ?
12. What is the shelf life on oxo-biodegradable plastic bags?
13. What are the policies regarding your Price Match Guarantee?
14. I have a problem with one of your products and it's under warranty. How do I get it to you?
15. How do I order custom printed bags, labels, boxes, or ribbons?
16. Why are there so many items sold out on your website?

1. What is your return policy?

Please do not return any portion of your order without the approval of sales staff first. You must call us within 48 hours of receiving your order to alert us of any problems or concerns regarding your order. You must call us to make arrangements prior to returning any goods or the return may be refused. Returns will only be accepted up to 30 days from receipt of goods. Items cannot be returned after more than 30 days from receipt of goods unless arrangements have been made with management. At the discretion of our management, your returned items may be subject to a 15% restocking fee which will be deducted from the original purchase price.. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements. No returns will be accepted on any special order or custom items. Any item approved to be returned must come back to us in "as new" condition. All returns must include all accessories (manuals,  etc.) and must be in the original packaging. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements. FDA approved products may not be returned. We reserve the right to refuse a product return at any time.

2. Is everything that you carry on your website?

All of the items we stock, and some that we special order, are listed on this website. We also have access to many specialty display and packaging products, and we welcome your special requests.

3. I have not recieved my order, or a piece is missing, what now?

Sometimes carriers like Purolator or UPS may deliver your shipment over 2 or more days. Don't be alarmed if your receive piece #1 on one day, and piece #2 on another day, this is completely normal. Every shipment we send has tracking number attached to it, and with these tracking number you as a customer or us as the shipper can tell when a shipment has been delivered (even if it has been delivered without a signature). If you believe that an item or piece is missing from your shipment, please notify us within 7 days of receiving your order. We cannot be held responsible for missing pieces that we can prove were delivered to you.

4. Do you have a showroom where I can come and see your products?

We have two locations to serve you. Our head office and showroom in Winnipeg, MB and our office and showroom in Calgary, AB. Go to our Locations page for the address and map.

5. How can I pay for my order?

We have many different choices for paying for your order. You can pay with Visa, MasterCard, American Express, or online banking, cash or debit. Visa-Debit cards may only be used in person at one of our locations. You can also apply for Net 30-Day terms with WR Display & Packaging by asking for a credit application when you order.

6. How long does it take for my order to arrive?

Most orders are shipped within two business days of receipt of the order. During busier times, orders may take 4-5 days to be shipped. Depending on the shipping method and your location, the transit days from WR Display & Packaging to your location can be determined by the salesperson at the time of ordering. Because the reliability of our carriers is out of our control, we do not have a method to guarantee when your shipment may arrive.

7. What are the costs of shipping?

We have excellent freight rates right across Canada with many of the major carriers, and we constantly rate shop your parcels to determine the most cost effective way for your goods to arrive. At this time we cannot calculate actual shipping charges when you place your order online. If you would like to know the shipping rate charge before your credit card is charged please notify us in the comment box and we will inform you prior to charging your credit card. You can also select "Order Desk Notify" in the payment options section in the checkout.

The cost of shipping is determined by two different factors.
1) The weight and size of your shipment, and
2) how fast you need your goods to come to you.

8. Do you have a catalog?

Currently, we do not have a catalogue. Everything we sell can be seen and ordered from www.wrdisplay.ca .

9. Do you send out samples?

Yes, we send out samples of individual products that we carry. The exception to this is FDA or food approved products, of which we do not send samples. We do, however, charge for sample products that we normally sell as individual items. We also charge shipping fees for any sample that we send. We reserve the right at any time to decline to send you a sample.

10. What trade shows do you attend?

We attend several shows throughout the year. Watch the front page of our site for notices of upcoming shows!

11. Is there a tarriff on single use bags being sold and shipped to the Northwest Territories ?

Unfortunately, due the exceedingly high tariffs placed on single use retail bags sold to the Northwest Territories, we will no longer sell these products to any customer residing in the Northwest Territories. An official letter from the Government of the Northwest Territories outlining this tariff can be viewed here.

12. What is the shelf life on oxo-biodegradable plastic bags?

Oxo-Bio bags from WR Display & Packaging are an earth-friendly alternative to regular plastic bags. Oxo-biodegradable bags are made from 100% degradable plastics that will biodegrade over time once discarded in landfill sites or inadvertently littered in nature. They have an approximate shelf life of 18 months. These bags are just as sturdy as regular plastic bags, can be printed in the same fashion and are recyclable with traditional plastics.

13. What are the policies regarding your "Price Match Guarantee"?

WR Display & Packaging is committed to being your choice for quality, cost effective retail store supplies, fixtures and displays.  Our price match guarantee means, if you should find a lower price on an in-stock, identical, product offered by a Canadian store fixture or packaging company, please inform us.  If we can confirm that it is an exact matching item, and that the competitor has the item in stock, we will match that price!

  • We reserve the right to limit quantities.

  • Applies to exact match in stock items only.
  • Our policy does not apply to advertising misprints or items sold or advertised as "clear-outs".
  • "Special Order" or "Custom"  products are excluded.
  • We do not match auction sites. We do not match used products.
  • Although we do have a price match guarantee policy, each price match request must be approved and may be denied at the discretion of management.
  • A competitor's extra charges such has handling, freight charges etc, will all be taken into account when a price match has been requested.

 

14. I have a problem with one of your products and it's under warranty. How do I get it to you?

If you have a problem with a product that we advertise a warranty on (Steamers, Label guns for example), you are responsible for the shipping charges to get this defective product back to one of our locations. Once we have repaired or replaced your warranted product, we will ship it back to you at no charge. We reserve the right to use whatever shipping means we deem appropriate.


15. How do I order custom printed bags, labels, boxes, or ribbons?

We treat orders for custom printed products very differently then an order for in stock products. 

To order custom printed packaging products, contact us at:   1-800-665-8447 ext 7905 or send us an email: printing@wrdisplay.ca.

We're going to ask you for some important information before we can proceed with a proof for your printed packaging product:

  1. We will need a copy of your logo.  We require your logo in an vector graphics file.  If you don't know what a vector graphics file is, just ask us. Email your logo to printing@wrdisplay.ca 
  2. You will need to know the sizes and the quantities of the items you would like to print.
  3. You will need to know what colour(s) ink or foil you would like to print.
  4. You will need to supply us with a payment method.  We take a deposit on all custom printed packaging orders.

Read all about our custom printed packaging product here...

 

16. Why are there so many items sold out on our website?

Like everyone in the distribution sector, we are faced daily with unexpected shortages and delays from our suppliers.  Our purchasing department spends a large percentage of their time looking at primary and secondary vendors that might be able to help get our stock levels up to the level that you, our customer, expects them to be at.  Be assured that we are doing our best, and as the global supply chain crisis eases, so will our "out of stock" condition.  We urge you to be patient, and if you can, consider choosing a similar products perhaps in another colour or size if what you are looking to purchase today is sold out.