About Us

Many of your questions and concerns can be answered quickly and easily by reading our FAQ page. However, if your question isn't answered here, or you require further information, please call us toll-free at 1-800-665-8447.

Click a question to see the answer:

1. What is your return policy?
2. Is everything that you carry in your catalogue?
3. Do you have someone that will come out to my store?
4. Do you have a showroom where I can come and see your products?
5. How can I pay for my order?
6. How long does it take for my order to arrive?
7. What are the costs of shipping?
8. Do you have a catalog?
9. Do you send out samples?
10. What trade shows do you attend?
11. Is there a tarriff on single use bags being sold and shipped to the Northwest Territories ?
12. What is the shelf life on oxo-biodegradable plastic bags?
13. What are the policies regarding your Price Match Guarantee?
14. I have a problem with one of your products and it's under warranty. How do I get it to you?
15. How do I order custom printed bags, labels, boxes, or ribbons?
16. Why are there so many items sold out on your website?

RETURN POLICY

You must call us within 48 hours of receiving your order to alert us of any problems or concerns regarding your order. You must call us to make arrangements prior to returning any goods or the return may be refused. Returns will only be accepted up to 30 days from receipt of goods. Items cannot be returned after more than 30 days from receipt of goods unless arrangements have been made with management. Any returned items may be subject to a 15% restocking fee. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements.

No returns will be accepted on any special order or custom items.

PRODUCT SPECIFICATIONS

Although WR Display & Packaging has made every attempt to ensure correctness of measurements and other product specifications, we take no responsibility when errors of this nature occur on our website or in our other publications. If you require confirmation of a specific dimension or other specification, please contact us.

RETURNING ITEMS

Any item approved to be returned must come back to us in "as new" condition. All returns must include all accessories (manuals, cables, etc.) and must be in the original packaging. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements.


CUSTOM ORDERS

All custom orders are subject to a 50% deposit. Custom orders include any custom printed bags, labels, or boxes as well as any non-stocked items that have been specially ordered from any supplier or manufacturer. There is no returns on any custom or special order items.

PRICING

Due to the constant fluctuation of the Canadian dollar value, fuel prices, manufacturing fees, etc., prices are subject to change without notice. We publish catalogs on a semi-annual basis and due to all of the above reasons and more, we can not be held responsible for price increases that occur between catalog printings. Our website is updated on a more regular basis and prices featured here will be more current. If you have any questions or concerns regarding current prices, you can contact us at 1-800-665-8447 for more information.

DAMAGED SHIPMENTS

You must notify WR Display & Packaging within twenty-four (24) hours of receipt of any damaged items received. You must inspect your order for damaged box corners, crushed boxes, etc., prior to signing for the delivery. If there is a damaged piece, you must sign for it as damaged and notify us immediately. If your order is damaged and no claim has been reported within 24 hours, the carrier will not honour your claim for the damaged items.

ADDRESS CORRECTIONS

An incorrect address on your order may cause our freight carrier to redirect your order to your current address causing undue delay and costly surcharges. Having a correct billing and shipping address in your order is your responsibility. If there are any address correction redirection charges related to your order, we will contact you and you will be required to pay for them. Please make sure that your addresses are correct.

TERMS & CONDITIONS

We gladly accept Visa, Mastercard, AMEX, or EFT (electronic fund transfer). WR Display & Packaging may consent to selling to you under a net 30 day terms once a credit application has been completed in full and approved.

Click here to download and view the credit application. Please print out the credit application, fill it out, and fax it back to us at: 1-800-668-4743.

The privacy of your personal information is of the utmost importance to WR Display & Packaging. Any information gathered by WR Display & Packaging, whether by phone, fax, email or online, will be kept strictly confidential and will only be used or shared in ways for which you have specifically consented. Unless we have your express consent, WR Display & Packaging will not sell, rent or trade your personal information to any third party. We will take special care to protect the privacy and security of your information.

This policy explains our information practices and the choices you can make about the way WR Display & Packaging collects and uses your information. Our Privacy Policy does not apply to third party Web sites that may be accessible through WR Display & Packaging’s web site. We encourage you to read the privacy policies of those third parties to learn how they collect and use information about you.

To assist you with reading through our Privacy Policy, we have provided answers to questions that you may find most important:

How Does WR Display & Packaging Collect and Use My Information?
WR Display & Packaging collects and uses your personal information to respond to your requests for information, products and services. Unless we have your express consent, your personal information will only be used or shared to fulfill your request.

Information you provide:
WR Display & Packaging collects personal information for day-to-day business operations as follows:
1) Your E-mail address. Your e-mail address will be used to send you Clearance Club information, as it becomes available. We will also use your email address to provide you with information about other new products, promotions, and services, shipping information, and to contact you regarding any questions we may have regarding your account. You may unsubscribe from our e-mail promotions at any time.
2) Request for products or services. Information such as name, e-mail address, phone/fax number, physical address and other company-related information may be requested. All catalogues flyers and other promotional mailing will be sent automatically.
If you purchase one of our products, we may also collect a valid credit card number, expiration date, cardholder name and billing address. This information is kept on file, in a password-protected computer system to help prevent unnecessary duplication. If you request to open a net 30-day account, we may ask you to complete a credit application.
3) Contact WR Display & Packaging with a question or suggestion in which we collect your name, e-mail address and any comments you have. We only use this information to respond to and/or resolve your question or concern.
4) Apply for employment with WR Display & Packaging. We ask you to submit your contact information and resume. This information will only be used to evaluate your qualifications for the desired position and possibly to contact you for further information.
5) Optional information. When accessing WR Display & Packaging’s Web site, we may give you the option of submitting other general information, such as a fax number. Optional fields are NOT marked with a red asterisk (*), as is the case with required fields. Optional information is requested to help us better understand our clients, customers and Web visitors. If you have requested that we send you additional information regarding WR Display & Packaging products, service and events, we may also use the optional information to fulfill this request.

Does WR Display & Packaging Share My Personal Information?
Unless we have your express consent, WR Display & Packaging will NOT sell, rent or trade personal information such as Customer data or e-mail lists to any third party. We treat all information you provide as confidential. When processing credit applications, any personal information given is used to secure credit history information from credit bureaus such as Equifax and from other references listed by you, the customer.

On a rare occasion, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. Unless prevented by law, we will notify you prior to the release of such information. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.

Do I Have Choices Regarding How My Information Is Used?
You remain in control of your information. WR Display & Packaging will NOT use or share the personal information we collect in ways unrelated to the purpose for which you provided the information without first obtaining your consent. All promotional e-mail communications from us, such as newsletters, tell you how to stop receiving them.

Can I Access, Update or Delete My Information?
WR Display & Packaging wants your information and preferences to be accurate and complete. If you would like to access or update the personal information we maintain about you in our systems, please contact customer service at 1-800-665-8447 or info@wrdisplay.ca. Your subject line should read ‘Personal Information Update’. If you have other concerns please contact our privacy officer.

You may use the same contact information above to send us a request that we delete personally identifiable information stored in the databases we actively use for research and daily business activities and other readily searchable media. Unless restricted by law, we will take all reasonable steps to functionally delete such information from our database(s).

We will respond to your request to access, update or delete your information within five business days. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details (in a secure manner) to help us to respond to your request.

Whom Can I Contact If I Have Questions or Concerns?
Please contact our Privacy Officer, Jenny Cramer, to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Contact: Privacy Officer
500 Higgins Ave
Winnipeg, Manitoba Canada R3A 0B1
Email: jenny@wrdisplay.ca
Phone: 1-800-665-8447 ext. 7945

Will This Privacy Policy Change?
If there are changes or additions to this Privacy Policy, we will post those changes here so that you will always know what information we collect online or offline, how we use it and what choices you have. Regardless of any changes we make to our Privacy Policy, we will only use your personal information in accordance with the version of the Privacy Policy in place at the time you provided your information, unless you later give your express consent for us to do otherwise.