Many of your questions and concerns can be answered quickly and easily by reading our FAQ page. However, if your question isn't answered here, or you require further information, please call us toll-free at 1-800-665-8447.
Please do not return any portion of your order without the approval of sales staff first. You must call us within 48 hours of receiving your order to alert us of any problems or concerns regarding your order. You must call us to make arrangements prior to returning any goods or the return may be refused. Returns will only be accepted up to 30 days from receipt of goods. Items cannot be returned after more than 30 days from receipt of goods unless arrangements have been made with management. At the discretion of our management, your returned items may be subject to a 15% restocking fee which will be deducted from the original purchase price.. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements. No returns will be accepted on any special order or custom items. Any item approved to be returned must come back to us in "as new" condition. All returns must include all accessories (manuals, etc.) and must be in the original packaging. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements. FDA approved products may not be returned. We reserve the right to refuse a product return at any time.
2. Is everything that you carry on your website?
All of the items we stock, and some that we special order, are listed on this website. We also have access to many specialty display and packaging products, and we welcome your special requests.
3. I have not recieved my order, or a piece is missing, what now?
Sometimes carriers like Purolator or UPS may deliver your shipment over 2 or more days. Don't be alarmed if your receive piece #1 on one day, and piece #2 on another day, this is completely normal. Every shipment we send has tracking number attached to it, and with these tracking number you as a customer or us as the shipper can tell when a shipment has been delivered (even if it has been delivered without a signature). If you believe that an item or piece is missing from your shipment, please notify us within 7 days of receiving your order. We cannot be held responsible for missing pieces that we can prove were delivered to you.
4. Do you have a showroom where I can come and see your products?
We have two locations to serve you. Our head office and showroom in Winnipeg, MB and our office and showroom in Calgary, AB. Go to our Locations page for the address and map.
5. How can I pay for my order?
We have many different choices for paying for your order. You can pay with Visa, MasterCard, American Express, or online banking, cash or debit. Visa-Debit cards may only be used in person at one of our locations. You can also apply for Net 30-Day terms with WR Display & Packaging by asking for a credit application when you order.
6. How long does it take for my order to arrive?
Most orders are shipped within two business days of receipt of the order. During busier times, orders may take 4-5 days to be shipped. Depending on the shipping method and your location, the transit days from WR Display & Packaging to your location can be determined by the salesperson at the time of ordering. Because the reliability of our carriers is out of our control, we do not have a method to guarantee when your shipment may arrive.
7. What are the costs of shipping?
We have excellent freight rates right across Canada with many of the major carriers, and we constantly rate shop your parcels to determine the most cost effective way for your goods to arrive. At this time we cannot calculate actual shipping charges when you place your order online. If you would like to know the shipping rate charge before your credit card is charged please notify us in the comment box and we will inform you prior to charging your credit card. You can also select "Order Desk Notify" in the payment options section in the checkout.
The cost of shipping is determined by two different factors.
1) The weight and size of your shipment, and
2) how fast you need your goods to come to you.
8. Do you have a catalog?
Currently, we do not have a catalogue. Everything we sell can be seen and ordered from www.wrdisplay.ca .
9. Do you send out samples?
Yes, we send out samples of individual products that we carry. The exception to this is FDA or food approved products, of which we do not send samples. We do, however, charge for sample products that we normally sell as individual items. We also charge shipping fees for any sample that we send. We reserve the right at any time to decline to send you a sample.
10. What trade shows do you attend?
We attend several shows throughout the year. Watch the front page of our site for notices of upcoming shows!
11. Is there a tarriff on single use bags being sold and shipped to the Northwest Territories ?
Unfortunately, due the exceedingly high tariffs placed on single use retail bags sold to the Northwest Territories, we will no longer sell these products to any customer residing in the Northwest Territories. An official letter from the Government of the Northwest Territories outlining this tariff can be viewed here.
12. What is the shelf life on oxo-biodegradable plastic bags?
Oxo-Bio bags from WR Display & Packaging are an earth-friendly alternative to regular plastic bags. Oxo-biodegradable bags are made from 100% degradable plastics that will biodegrade over time once discarded in landfill sites or inadvertently littered in nature. They have an approximate shelf life of 18 months. These bags are just as sturdy as regular plastic bags, can be printed in the same fashion and are recyclable with traditional plastics.
13. What are the policies regarding your "Price Match Guarantee"?
WR Display & Packaging is committed to being your choice for quality, cost effective retail store supplies, fixtures and displays. Our price match guarantee means, if you should find a lower price on an in-stock, identical, product offered by a Canadian store fixture or packaging company, please inform us. If we can confirm that it is an exact matching item, and that the competitor has the item in stock, we will match that price!
We reserve the right to limit quantities.
Applies to exact match in stock items only.
Our policy does not apply to advertising misprints or items sold or advertised as "clear-outs".
"Special Order" or "Custom" products are excluded.
We do not match auction sites. We do not match used products.
Although we do have a price match guarantee policy, each price match request must be approved and may be denied at the discretion of management.
A competitor's extra charges such has handling, freight charges etc, will all be taken into account when a price match has been requested.
14. I have a problem with one of your products and it's under warranty. How do I get it to you?
If you have a problem with a product that we advertise a warranty on (Steamers, Label guns for example), you are responsible for the shipping charges to get this defective product back to one of our locations. Once we have repaired or replaced your warranted product, we will ship it back to you at no charge. We reserve the right to use whatever shipping means we deem appropriate.
15. How do I order custom printed bags, labels, boxes, or ribbons?
We treat orders for custom printed products very differently then an order for in stock products.
To order custom printed packaging products, contact us at: 1-800-665-8447 ext 7905 or send us an email: printing@wrdisplay.ca.
We're going to ask you for some important information before we can proceed with a proof for your printed packaging product:
We will need a copy of your logo. We require your logo in an vector graphics file. If you don't know what a vector graphics file is, just ask us. Email your logo to printing@wrdisplay.ca
You will need to know the sizes and the quantities of the items you would like to print.
You will need to know what colour(s) ink or foil you would like to print.
You will need to supply us with a payment method. We take a deposit on all custom printed packaging orders.
Read all about our custom printed packaging product here...
16. Why are there so many items sold out on our website?
Like everyone in the distribution sector, we are faced daily with unexpected shortages and delays from our suppliers. Our purchasing department spends a large percentage of their time looking at primary and secondary vendors that might be able to help get our stock levels up to the level that you, our customer, expects them to be at. Be assured that we are doing our best, and as the global supply chain crisis eases, so will our "out of stock" condition. We urge you to be patient, and if you can, consider choosing a similar products perhaps in another colour or size if what you are looking to purchase today is sold out.
17.I notice some items are marked for free shipping?
We do mark some items for free shipping from time to time. We reserve the right to revoke free shipping at our discretion. In the case of an order that contains one item(s) that qualifies for free shipping, but another item(s) in your order that does not, you will only pay shipping or delivery charges on that/those item(s).
18. Do you accept my PST number so that I can buy from you PST exempt?
Once you have established a Net 30 day payment term account, we will consider your request for PST exemption. We do not except PST exempt numbers without establishing a Net 30 Day payment term account.
19. What's our approach to the upcoming single use plastic bag ban?
In preparation for Canada's ban on single use plastic retail bags, we want to inform you, our customers, about our approach and plan going forward with our ability to sell retail plastic bags.
Firstly, we very much appreciate your loyalty. We have always strived to bring you the best selection of retail plastic bags at the most affordable prices that we can offer. Bearing in mind that the manufacture and import of single use retail plastic bags will end officially on Dec.20-2022, we have put the following plan into place as is allowed in the Canadian Single-use Plastics Prohibition Regulations: SOR/2022-138:
1. Our supplier(s) will discontinue producing single use plastic retail bags as of Dec.20-2022. Under the new regulations, we will continue to sell single use plastic retail bags until Dec.20-2023. We will have stock of single use plastic retail bags in 2023 for sale.
2. Custom Printed Large Run (5000+ bags) - As many of our customers prefer to have their logo printed on their bags, under the new regulations our supplier(s) are only allowed to produce custom printed large run (5000+ bags) retail bags until Dec.20,2022. We will introduce a book, pay and ship program so that you can receive your custom printed large run (5000+ bags) custom printed retail bags into 2023. The hard cut off date for booking custom printed large run (5000+ bags) is Oct. 15-2022. Consult our representatives at printing@wrdisplay.ca for more details.
3. Custom Printed Small Run (less than 5000 bags) - As many of our customers prefer to have their logo printed on their bags, we will continue to offer our custom printed small run (less than 5000 bags) retail bag program into 2023. Consult our representatives at printing@wrdisplay.ca for more details.
Certain local jurisdictions have either previously announced or are announcing their own plan regarding their policy on single use plastic bags, and we encourage you to consider these in your plan to use plastic bags in your store going forward.
I'm sure you are aware that Retail Supplies by WR Display & Packaging™ is committed to bringing you products that will help you display, package, promote and ship what you want to sell today. We have many alternatives to single use retail plastic bags, and hope you discover these soon at www.wrdisplay.ca .
You must call us within 48 hours of receiving your order to alert us of any problems or concerns regarding your order. You must call us to make arrangements prior to returning any goods or the return may be refused. Returns will only be accepted up to 30 days from receipt of goods. Items cannot be returned after more than 30 days from receipt of goods unless arrangements have been made with management. Any returned items may be subject to a 15% restocking fee. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements.
No returns will be accepted on any special order or custom items.
PRODUCT SPECIFICATIONS
Although WR Display & Packaging has made every attempt to ensure correctness of measurements and other product specifications, we take no responsibility when errors of this nature occur on our website or in our other publications. If you require confirmation of a specific dimension or other specification, please contact us.
RETURNING ITEMS
Any item approved to be returned must come back to us in "as new" condition. All returns must include all accessories (manuals, cables, etc.) and must be in the original packaging. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements.
CUSTOM ORDERS
All custom orders are subject to a 50% deposit. Custom orders include any custom printed bags, labels, or boxes as well as any non-stocked items that have been specially ordered from any supplier or manufacturer. There is no returns on any custom or special order items.
PRICING
Due to the constant fluctuation of the Canadian dollar value, fuel prices, manufacturing fees, etc., prices are subject to change without notice. We publish catalogs on a semi-annual basis and due to all of the above reasons and more, we can not be held responsible for price increases that occur between catalog printings. Our website is updated on a more regular basis and prices featured here will be more current. If you have any questions or concerns regarding current prices, you can contact us at 1-800-665-8447 for more information.
DAMAGED SHIPMENTS
You must notify WR Display & Packaging within twenty-four (24) hours of receipt of any damaged items received. You must inspect your order for damaged box corners, crushed boxes, etc., prior to signing for the delivery. If there is a damaged piece, you must sign for it as damaged and notify us immediately. If your order is damaged and no claim has been reported within 24 hours, the carrier will not honour your claim for the damaged items.
ADDRESS CORRECTIONS
An incorrect address on your order may cause our freight carrier to redirect your order to your current address causing undue delay and costly surcharges. Having a correct billing and shipping address in your order is your responsibility. If there are any address correction redirection charges related to your order, we will contact you and you will be required to pay for them. Please make sure that your addresses are correct.
TERMS & CONDITIONS
We gladly accept Visa, Mastercard, AMEX, or EFT (electronic fund transfer). WR Display & Packaging may consent to selling to you under a net 30 day terms once a credit application has been completed in full and approved.
Click here to download and view the credit application. Please print out the credit application, fill it out, and fax it back to us at: 1-800-668-4743.
Privacy Statement
The privacy of your personal information is of the utmost importance to WR Display & Packaging. Any information gathered by WR Display & Packaging, whether by phone, fax, email or online, will be kept strictly confidential and will only be used or shared in ways for which you have specifically consented. Unless we have your express consent, WR Display & Packaging will not sell, rent or trade your personal information to any third party. We will take special care to protect the privacy and security of your information.
This policy explains our information practices and the choices you can make about the way WR Display & Packaging collects and uses your information. Our Privacy Policy does not apply to third party Web sites that may be accessible through WR Display & Packaging’s web site. We encourage you to read the privacy policies of those third parties to learn how they collect and use information about you.
To assist you with reading through our Privacy Policy, we have provided answers to questions that you may find most important:
How Does WR Display & Packaging Collect and Use My Information?
WR Display & Packaging collects and uses your personal information to respond to your requests for information, products and services. Unless we have your express consent, your personal information will only be used or shared to fulfill your request.
Information you provide:
WR Display & Packaging collects personal information for day-to-day business operations as follows: 1) Your E-mail address. Your e-mail address will be used to send you Clearance Club information, as it becomes available. We will also use your email address to provide you with information about other new products, promotions, and services, shipping information, and to contact you regarding any questions we may have regarding your account. You may unsubscribe from our e-mail promotions at any time. 2) Request for products or services. Information such as name, e-mail address, phone/fax number, physical address and other company-related information may be requested. All catalogues flyers and other promotional mailing will be sent automatically.
If you purchase one of our products, we may also collect a valid credit card number, expiration date, cardholder name and billing address. This information is kept on file, in a password-protected computer system to help prevent unnecessary duplication. If you request to open a net 30-day account, we may ask you to complete a credit application. 3) Contact WR Display & Packaging with a question or suggestion in which we collect your name, e-mail address and any comments you have. We only use this information to respond to and/or resolve your question or concern. 4) Apply for employment with WR Display & Packaging. We ask you to submit your contact information and resume. This information will only be used to evaluate your qualifications for the desired position and possibly to contact you for further information. 5) Optional information. When accessing WR Display & Packaging’s Web site, we may give you the option of submitting other general information, such as a fax number. Optional fields are NOT marked with a red asterisk (*), as is the case with required fields. Optional information is requested to help us better understand our clients, customers and Web visitors. If you have requested that we send you additional information regarding WR Display & Packaging products, service and events, we may also use the optional information to fulfill this request.
Does WR Display & Packaging Share My Personal Information?
Unless we have your express consent, WR Display & Packaging will NOT sell, rent or trade personal information such as Customer data or e-mail lists to any third party. We treat all information you provide as confidential. When processing credit applications, any personal information given is used to secure credit history information from credit bureaus such as Equifax and from other references listed by you, the customer.
On a rare occasion, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. Unless prevented by law, we will notify you prior to the release of such information. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.
Do I Have Choices Regarding How My Information Is Used?
You remain in control of your information. WR Display & Packaging will NOT use or share the personal information we collect in ways unrelated to the purpose for which you provided the information without first obtaining your consent. All promotional e-mail communications from us, such as newsletters, tell you how to stop receiving them.
Can I Access, Update or Delete My Information?
WR Display & Packaging wants your information and preferences to be accurate and complete. If you would like to access or update the personal information we maintain about you in our systems, please contact customer service at 1-800-665-8447 or info@wrdisplay.ca. Your subject line should read ‘Personal Information Update’. If you have other concerns please contact our privacy officer.
You may use the same contact information above to send us a request that we delete personally identifiable information stored in the databases we actively use for research and daily business activities and other readily searchable media. Unless restricted by law, we will take all reasonable steps to functionally delete such information from our database(s).
We will respond to your request to access, update or delete your information within five business days. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details (in a secure manner) to help us to respond to your request.
Whom Can I Contact If I Have Questions or Concerns?
Please contact our Privacy Officer, Jenny Cramer, to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Contact: Privacy Officer
500 Higgins Ave
Winnipeg, Manitoba Canada R3A 0B1
Email: jenny@wrdisplay.ca
Phone: 1-800-665-8447 ext. 7945
Will This Privacy Policy Change?
If there are changes or additions to this Privacy Policy, we will post those changes here so that you will always know what information we collect online or offline, how we use it and what choices you have. Regardless of any changes we make to our Privacy Policy, we will only use your personal information in accordance with the version of the Privacy Policy in place at the time you provided your information, unless you later give your express consent for us to do otherwise.
