FAQ

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FAQ

Many of your questions and concerns can be answered quickly and easily by reading our FAQ page. However, if your question isn't answered here, or you require further information, please call us toll-free at 1-800-665-8447.

Click a question to see the answer:

1. What is your return policy?
2. Is everything that you carry in your catalogue?
3. Do you have someone that will come out to my store?
4. Do you have a showroom where I can come and see your products?
5. How can I pay for my order?
6. How long does it take for my order to arrive?
7. What are the costs of shipping?
8. Do you have a catalog?
9. Do you send out samples?
10. What trade shows do you attend?
11. Is there a tarriff on single use bags being sold and shipped to the Northwest Territories ?
12. What is the shelf life on oxo-biodegradable plastic bags?
13. What are the policies regarding your Price Match Guarantee?
14. I have a problem with one of your products and it's under warranty. How do I get it to you?

1. What is your return policy?

Please do not return any portion of your order without the approval of sales staff first. You must call us within 48 hours of receiving your order to alert us of any problems or concerns regarding your order. You must call us to make arrangements prior to returning any goods or the return may be refused. Returns will only be accepted up to 30 days from receipt of goods. Items cannot be returned after more than 30 days from receipt of goods unless arrangements have been made with management. Any returned items may be subject to a 15% restocking fee. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements. No returns will be accepted on any special order or custom items. Any item approved to be returned must come back to us in "as new" condition. All returns must include all accessories (manuals, cables, etc.) and must be in the original packaging. We will not accept any items that are returned collect unless the customer and salesperson have made prior arrangements. FDA approved products may not be returned once their package has been opened.

2. Is everything that you carry in your catalogue?

Most of the items that we stock in our warehouse are listed on this web site and in our catalogue. We do carry some different items in our showroom from time to time that are limited stock. We also have access to many specialty display and packaging products, and we welcome your special requests.

3. Do you have someone that will come out to my store?

Yes, we have a store design consultant on staff. The design consultant will work with you and your design team to guide you in the layout and fixture requirements for your retail store. This service is offered in Winnipeg and surrounding areas. Charges for this service are negotiable.

4. Do you have a showroom where I can come and see your products?

We have two locations to serve you. Our head office and showroom in Winnipeg, MB and our office and showroom in Calgary, AB. Go to our Locations page for the address and map.

5. How can I pay for my order?

We have many different choices for paying for your order. You can pay with Visa, MasterCard, American Express, or online banking, cash or debit. Visa-Debit cards may only be used in person at one of our locations. You can also apply for Net 30-Day terms with WR Display & Packaging by asking for a credit application when you order.

6. How long does it take for my order to arrive?

Most orders are shipped within two business days of receipt of the order. During busier times, orders may take 4-5 days to be shipped. Depending on the shipping method and your location, the transit days from WR Display & Packaging to your location can be determined by the salesperson at the time of ordering. Because the reliability of our carriers is out of our control, we do not have a method to guarantee when your shipment may arrive.

7. What are the costs of shipping?

We have excellent freight rates right across Canada with many of the major carriers, and we constantly rate shop your parcels to determine the most cost effective way for your goods to arrive. At this time we cannot calculate actual shipping charges when you place your order online. If you would like to know the shipping rate charge before your credit card is charged please notify us in the comment box and we will inform you prior to charging your credit card. You can also select "Order Desk Notify" in the payment options section in the checkout.

The cost of shipping is determined by two different factors.
1) The weight and size of your shipment, and
2) how fast you need your goods to come to you.

8. Do you have a catalog?

The current catalog can be downloaded free from the Download/Order Catalog Page. You can also order our full color catalogue by mail. If you do not wish to download the catalog, please visit the Download/Order Catalog Pageto order the most recent catalog by mail.

9. Do you send out samples?

Yes, we send out samples of individual products that we carry. The exception to this is FDA or food approved products, of which we do not send samples. We do, however, charge for sample products that we normally sell as individual items. We also charge shipping fees for any sample that we send. We reserve the right at any time to decline to send you a sample.

10. What trade shows do you attend?

We attend several shows throughout the year. Watch the front page of our site for notices of upcoming shows!

11. Is there a tarriff on single use bags being sold and shipped to the Northwest Territories ?

Unfortunately, due the exceedingly high tariffs placed on single use retail bags sold to the Northwest Territories, we will no longer sell these products to any customer residing in the Northwest Territories. An official letter from the Government of the Northwest Territories outlining this tariff can be viewed here.
12. What is the shelf life on oxo-biodegradable plastic bags?

Oxo-Bio bags from WR Display & Packaging are an earth-friendly alternative to regular plastic bags. Oxo-biodegradable bags are made from 100% degradable plastics that will biodegrade over time once discarded in landfill sites or inadvertently littered in nature. They have an approximate shelf life of 18 months. These bags are just as sturdy as regular plastic bags, can be printed in the same fashion and are recyclable with traditional plastics.

13. What are the policies regarding your "Price Match Guarantee"?

WR Display & Packaging is committed to being your choice for quality, cost effective retail store supplies, fixtures and displays.  Our price match guarantee means, if you should find a lower price on an in-stock, identical, product offered by a Canadian store fixture or packaging company, please inform us.  If we can confirm that it is an exact matching item, and that the competitor has the item in stock, we will match that price!

  • We reserve the right to limit quantities.
  • Applies to exact match in stock items only.
  • Our policy does not apply to advertising misprints or items sold or advertised as "clear-outs".
  • "Special Order" or "Custom"  products are excluded.
  • We do not match auction sites. We do not match used products.
  • Although we do have a price match guarantee policy, each price match request must be approved and may be denied at the discretion of management.
  • A competitor's extra charges such has handling, freight charges etc, will all be taken into account when a price match has been requested.

 

14. I have a problem with one of your products and it's under warranty. How do I get it to you?

If you have a problem with a product that we advertise a warranty on (Steamers, Label guns for example), you are responsible for the shipping charges to get this defective product back to one of our locations. Once we have repaired or replaced your warranted product, we will ship it back to you at no charge. We reserve the right to use whatever shipping means we deem appropriate.